Mr. Gene Firth
Mr. Randy Firth
Total Home Improvement
4033 George Washington Memorial Hwy, Yorktown, VA 23692

Re: Project at Hampton, VA

I am writing to tell you what a terrific job Total Home Improvement did on the recent conversion of my attached 2-car garage into a “Doggie Family Room” for my two service dogs and all the little rescue dogs that make up my canine family. I had originally talked with your representatives at the Hampton Roads Convention Center Home and Garden Show earlier this year. At that time I made an appointment to have one of your designers come to my home to talk about the project.

Well I really lucked out to get Frank Griffin on my project! He has dogs so he understood my concerns and desires about the project. Additionally he made really great suggestions such as the use of a mini-split for heating and cooling as well as others that would contribute to the comfort of my dogs and my ease of use of the room as I age. He never laughed when I asked for something strange like putting the electrical outlets 4 ft up on the wall so that the dogs couldn’t get caught up in any electrical cords.

Then things got even better when I was assigned Greg Rankin as the project manager. I have had contractors work on 5 different homes that I have owned over the years. But Greg was by far the best project manager I have ever worked with. When we met to go over things, I asked that he let me know when workers would be here so that I could be sure that everything was ready for them and that the dogs would not be in anyone’s way.

Greg’s communication skills are excellent -I knew by 8 AM every morning via text what to expect that day and what the next day would bring. If I had any questions or concerns I always knew that he would answer my texts. Considering that I have a FT teaching position at TNCC and that it was the end of the semester, you cannot imagine how much easier this communication made things for me as the homeowner.

Additionally Greg’s attention to detail is superlative! The little things that he did to make the new room “owner and dog friendly” -such as placing the new cabinets
just right on the wall so that I could fit a grooming table at one end -were very much appreciated.

As a course coordinator myself supervising other faculty, I know how important it is to keep things on schedule. Well Greg made sure that the project moved right along. I was very impressed as on previous projects with other firms I have had times when things dragged out for weeks before the next step got done, but not on this job! My friends and neighbors were amazed.

So I wanted you to know how great the team was and how much better the finished project has made my life and that of my dogs- it exceeded my expectations. The right people make all the difference!

Because I kept telling all my friends at TNCC what a great job you all were doing, I am happy that one of my very good friends and colleagues has just signed a contract for THI to build her new house!

Many thanks for a project well done – THI certainly gets an “A” from me!

Jacqueline S.