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July 28, 2017

Mr. Gene Firth
Mr. Randy Firth
Total Home Improvement
4033 George Washington Memorial Hwy, Yorktown, VA 23692

Re: Project at Hampton, VA

I am writing to tell you what a terrific job Total Home Improvement did on the recent conversion of my attached 2-car garage into a "Doggie Family Room" for my two service dogs and all the little rescue dogs that make up my canine family. I had originally talked with your representatives at the Hampton Roads Convention Center Home and Garden Show earlier this year. At that time I made an appointment to have one of your designers come to my home to talk about the project. 

Well I really lucked out to get Frank Griffin on my project! He has dogs so he understood my concerns and desires about the project. Additionally he made really great suggestions such as the use of a mini-split for heating and cooling as well as others that would contribute to the comfort of my dogs and my ease of use of the room as I age. He never laughed when I asked for something strange like putting the electrical outlets 4 ft up on the wall so that the dogs couldn't get caught up in any electrical cords.

Then things got even better when I was assigned Greg Rankin as the project manager. I have had contractors work on 5 different homes that I have owned over the years. But Greg was by far the best project manager I have ever worked with. When we met to go over things, I asked that he let me know when workers would be here so that I could be sure that everything was ready for them and that the dogs would not be in anyone's way.

July 12, 2017

Mr. Gene Firth
Total Home Improvements
4033 George Washington Memorial Hwy.
Yorktown, VA 23692

Dear Mr. Firth,

Your company built an addition for us in Hampton, VA. We were very pleased with our experience with your company, particularly with Greg Rankin who was the Project Manager on our addition. We did not get a chance to meet you personally, but your company was well represented by Greg. He was professional, friendly, and always available during the whole project. He came up with several innovative ideas to address different situations. We still comment to each other on how pleased we are with the built-in shelves that he came up with to replace the window. We are also very happy with the paint color that he suggested when we were uncertain what to pick. It was obvious to us that his crews respected and liked him. Under his guidance, we always felt very comfortable with the work crews that came out. You are probably already aware of his value to your company, but we still wanted to give testament to that. We plan to give thanks to all of the other great folks and crews in our on line review. Because of Greg and his work crews, our addition turned out even more beautiful than we anticipated.

Thank you,

Ray and Janie W
Hampton

See the letter here.


 

July 25, 2017

Total Home Improvements
4033 George Washington Memorial Highway
Yorktown, VA 23692
Attn: Mr. Kenny Brown

Dear sir:

I wish to express my appreciation for the excellent work by Mr. Donald Parsons and the entire THI crew on my recent home renovations. The project posed a number of challenges and required some creative thinking in order to keep within the budget limitations. Everything that was done works correctly and looks great. I was also delighted with the crew's professionalism. They were prompt, efficient, courteous and pleasant at all times. They always let me know when they were arriving, showed up on time, did what they said they were going to do and cleaned up afterwards. They were willing to answer my questions and offer advice as needed. I have dealt with other home improvement organizations over the years and I appreciate how rare this is. I would happily recommend THI to anyone and in fact I have already done so!

Stephanie F
Smithfield

See the letter here.


 

Working with Greg Rankin was a pleasant experience. I would not hesitate to recommend him and your subcontractors.

Betty D

See the note here.


 

Dear Gene and Randy:

We are thoroughly enjoying our new laundry room/pantry and den. Quite a new experience to be able to access our washer/dryer without trudging down the stairs and fighting our way through the garage. Just wanted to send a quick thank you for the THI experience. Of particular note I’d like to personally thank Mr. Greg Rankin for his contribution as the project manager. He combined his professional knowledge of the various construction trades and his communication skills to guide us through the complete construction process and keep all of the sub-contractors on schedule. His performance will definitely be weighed in your favor as we continue our phasing of home improvements in the near future.

Thanks again for the outstanding job!

Sincerely,

Buddy H
Newport News

See the letter here.


 

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