Dear Mr. Firth,

In November 2020, we were able to do a vanity upgrade with new lights and electrical in our upstairs bathroom. We contracted with Total Home Improvements, Inc. to do the upgrade. We were very pleased with the work that was done. Special points were:

1. Our project manager, Greg Rankin, always made us feel that our project, although it was a small one, was very important. He was very concerned that everything was done right and that it was done the way that I wanted it to be done. A couple times I had questions and he took care of them right away. He did an excellent job of interacting with the companies that we had hired to supply the vanity and the stone for the countertop. He did a great job of keeping me informed about the status of the project by phone and by email. We really appreciated his efforts.

2. The office personnel that I talked with were very helpful.

3. All the personnel that came in and out of the house, were very friendly, considerate and professional. This was especially appreciated as we were online schooling with our three grandchildren during the construction.

We are very happy with our upgraded bathroom. We are doing upgrades in our 50 year old house a small project at a time. We will definitely call Total Home Improvements, Inc. to do our next construction project.

Sincerely,

Ruth Ann C.